Frequently Asked Tour Questions

Where can I find Bike and Roll Washington, DC?

Is a guided tour for me?

Can I bring my kids on the tour?

How safe are the tours? 

How do I check for tour availability and make reservations?

What is provided and what do I need to bring?

When do I need to arrive for my tour?

What’s your cancellation policy and what if it rains?

What if I need to reschedule or cancel my reservations?

Where can I find Bike and Roll Washington, DC?

Our main location is half a block from the National Mall on 12th Street, NW between Pennsylvania and Constitution Avenues.  We’re in the rear plaza of The Old Post Office Pavilion, directly across the street from the Federal Triangle Metro Rail elevator exit (orange and blue lines). Click here to see a map.

Is a guided tour for me?

A tour is a great introduction to the city and is a fun and interactive way to learn about DC.  The tours go to popular sites as well as some that you might not know about.  Your tour guide will provide you with fun facts about the sites’ history and provide a local’s knowledge of what you shouldn’t miss during your time in Washington, DC. 

The tours can have a maximum of 15 people at a time and are completed at a relaxing pace. If you would like more flexibility in what you see and where you go you might consider booking a private tour or rental.

Can I bring my kids on the tour?

Yes and we highly recommend that you do! We have individual bikes for children 4’6” and taller;  Toddlers and smaller children ride behind a parent or guardian in trailer carriers or on trailer tandems that attach to adult bikes.  Our Monuments and Sites@Nite tours offer a variety of activity with opportunities to walk around the memorials and are great for visitors of all ages and abilities.  Our Capital Sites and Capital Sites@Nite tours cover more ground without walking around and are recommended for kids ages 9 and up.

For more specific information about traveling with your kids read about our Family Bike Adventures.

How safe are the tours? 

Safety is our number one priority.  Each tour begins with a safety and bike usage talk.  The tour route takes place on paths, trails, and sidewalks.  We provide helmets (which all tour participants must wear) as well as reflective vests and safety lights on our evening tours.  

How do I check for tour availability and make reservations?

You can check availability and make tour and rental reservations on-line. We will ask for the names of all participants and their approximate heights so we may fit each rider with the appropriate size bike.  Walk-ups are welcome if space is available.  Tours fill quickly and reservations are strongly recommended. Click here to check availability and make reservations now.  

What is provided and what do I need to bring?

The cost of the tour includes the use of a comfort bike, helmet, a bottle of water, and a light snack.   You might want to bring a camera since you’ll find lots of photo opportunities on tour. We advise that you wear seasonally appropriate clothing (not too loose) and closed-toe shoes.  Reflective vests and safety lights will be provided for evening tours.  We also have sunscreen, sunglasses, and gloves available to purchase.   

When do I need to arrive for my tour?

We ask that you arrive at least 15 minutes before your tour is scheduled to depart so that we can fit your bike and you can fill out the waiver form.   You can also print the waver, fill it out, and bring it with you. 

What’s your cancellation policy and what if it rains?

Bike and Roll Washington, DC reserves the right to cancel tours for safety concerns such as high winds, thunderstorms, excessive heat or cold, or other severe conditions.  We will go out in light rain or drizzle.  If Bike and Roll Washington, DC cancels the tour you may either reschedule or request a full refund.  We constantly monitor the weather and ask for a local contact number so that we can notify you of any necessary changes.

What if I need to reschedule or cancel my reservation?

Reservations may be rescheduled at any time, depending on availability. Refunds for cancelled tours are available with 48 hours' notice. Credit card refunds will be accessed a 10% service fee.  Cancellations requested with less than 48 hours notice will be issued a full credit which is fully transferrable and never expires.

To Top